Chubb Cyber Insurance Review (US)
1. Market Leader in Cyber Insurance
- According to AM Best (2024), Chubb is the top U.S. cyber insurer by Direct Premiums Written (DPW) with $560.3 million and a 7.9% market share.
- In 2023, Chubb also led the market with $574 million DPW, holding ~8.4% market share. Despite a slight decline, Chubb has consistently maintained its leadership.
2. Technology & Services
- Cyber Central is Chubb’s quoting and policy issuance platform for agents/brokers. It allows end-to-end quoting, batch quotes, and quick issuance.
- Offers multinational cyber programs, localized coverage, and access to incident response teams across 35+ countries.
3. Coverage & Features
- Strong fraud protection: covers fund transfer fraud and network security failures. Limitation: phishing incidents may not always be included.
- Includes endorsements for ransomware and widespread cyber events, covering expenses like extortion, system downtime, and response costs.
4. Industry & User Feedback
- Security.org (2025) ranked Chubb as Best Overall Cyber Insurance, highlighting up to $250,000 reimbursement for stolen funds and 24/7 breach response.
- Money.com (2023) listed Chubb as “Best for Enterprises,” covering payment card losses, business interruption, extortion, and even cryptocurrency risks. However, it also noted relatively poor online user ratings (Trustpilot, BBB).
- WalletHub (2024) rating: 2.2/5, with complaints about claims handling and customer service.
- Some professionals on Reddit noted coverage reductions if vulnerabilities (e.g., unpatched systems) are not addressed quickly.
Summary
Chubb is the largest cyber insurer in the U.S., with strong coverage options, global reach, and innovative tools for brokers and businesses.
- Strengths: market leader, broad coverage, fraud protection, global response network, customizable quotes.
- Weaknesses: mixed customer reviews, claims service complaints, phishing exclusions, premium costs, and some restrictive terms (e.g., patching delays).
Bottom line: Chubb offers one of the most comprehensive cyber insurance products in the market, but businesses should carefully review policy terms and claims experience before committing.
